Terms and Conditions

Terms and Conditions
SOUNDRIDING WARRANTY
MAIL ORDER CUSTOMERS:

The Consumer Protection (Distance Selling) Regulations 2000 and The Electronic Commerce Directive (E.C.Directive) Regulations 2002. The following information has been checked with the Trading Standards Authority:

YOUR RIGHT TO CANCEL

SHOULD THE CUSTOMER WISH TO RETURN THE GOODS FOR ANY REASON OTHER THAN BEING FAULTY, THE CUSTOMER HAS SEVEN (7) WORKING DAYS AFTER THE DAY OF DELIVERY TO RETURN THE ITEMS TO SOUNDRIDING.COM. PRIOR TO THE RETURN OF ANY ITEMS, SOUNDRIDING MUST BE INFORMED IN WRITING WITHIN THE SEVEN DAY PERIOD OF THEIR INTENTION TO RETURN THE GOODS. SOUNDRIDING WILL NOT ACCEPT ANY RETURN ITEMS WITHOUT BEING NOTIFIED IN WRITING FIRST. PLEASE EMAIL INFO@SOUNDRIDING.COM.

POSTAGE OF RETURNED GOODS (BY INSURED - TO THE RETAIL VALUE OF ITEMS - COVERAGE, NEXT DAY DELIVERY ONLY-NO OTHER METHOD OF POSTAGE IS ACCEPTABLE) WILL BE PAID BY THE CUSTOMER AND IS NOT REFUNDABLE. THE CUSTOMER SHOULD TAKE REASONABLE CARE TO REPACKAGE THE GOODS TO PREVENT ANY DAMAGE DURING RETURN POSTAGE.

THE CUSTOMER’S MONEY WILL BE REFUNDED (LESS THE COST OF RETURN POSTAGE PAID BY THE CUSTOMER) WHEN THE GOODS ARE RECEIVED BY SOUNDRIDING.COM IN THE CONDITION THEY WERE SENT OUT IN (UNUSED, MINT CONDITION AND IN FULL WORKING ORDER). IT IS THE CUSTOMER'S RESPONSIBILTY TO READ THIS RETURNS POLICY, PRIOR TO USING ANY SOUNDRIDING PRODUCTS, AS INDICATED BY THE SILVER LABEL ON ALL PERSONAL TRAINER PACKAGING: "PLEASE READ OUR TERMS AND CONDITIONS AT SOUNDRIDING.COM BEFORE USING THIS PRODUCT." BY PURCHASING A SOUNDRIDING PRODUCT THE CUSTOMER IS DEEMED TO ACCEPT SOUNDRIDING'S RETURNS POLICY.

SHOULD THE GOODS BE USED (NOT FAULTY), AND RETURNED WITHIN SEVEN (7) WORKING DAYS AFTER THE DAY OF DELIVERY, IN FULL WORKING ORDER, WITHOUT ANY SIGNS OF DAMAGE, THE GOODS WILL BE CHECKED BY OUR ENGINEER AND A SERVICE CHARGE OF £30.00 WILL BE LEVIED AGAINST ANY REFUND GIVEN.

ANY GOODS RETURNED OUTSIDE OF SEVEN (7) WORKING DAYS, WHETHER USED OR UNUSED, (BUT NOT FAULTY), SHALL HAVE ANY REFUND MADE AT THE DISCRETION OF SOUNDRIDING.COM. THE GOODS WILL BE CHECKED BY OUR ENGINEER AND A SERVICE CHARGE OF £30.00 WILL BE LEVIED AGAINST ANY REFUND GIVEN. POSTAGE OF RETURNED GOODS (BY INSURED - TO THE RETAIL VALUE OF ITEMS - COVERAGE, NEXT DAY DELIVERY ONLY-NO OTHER METHOD OF POSTAGE IS ACCEPTABLE) WILL BE PAID BY THE CUSTOMER AND IS NOT REFUNDABLE. THE CUSTOMER SHOULD TAKE REASONABLE CARE TO REPACKAGE THE GOODS TO PREVENT ANY DAMAGE DURING RETURN POSTAGE.

SHOULD THE GOODS BE FAULTY OR DAMAGED IN TRANSIT DURING DELIVERY TO THE CUSTOMER, THE UNIT CONCERNED WILL BE REPAIRED OR REPLACED AT SOUNDRIDING.COM’S DISCRETION AND ANY POSTAL COSTS INCURRED TO REPLACE THE FAULTY GOODS PAID FOR BY SOUNDRIDING.COM.

GOODS PURCHASED BY THE CUSTOMER - IN PERSON:

SUPPLY AND SALE OF GOODS ACT 1994: SHOULD THE CUSTOMER WISH TO RETURN THE GOODS FOR ANY REASON OTHER THAN BEING FAULTY, HAVING PURCHASED THE GOODS IN PERSON FROM SOUNDRIDING.COM’S STAND AT ANY CONFERENCE/TRADE SHOW/EXHIBITION OR SEMINAR, ANY REFUND MADE WILL BE AT THE DISCRETION OF SOUNDRIDING.COM, REGARDLESS OF WHETHER THE GOODS ARE USED OR UNUSED, (BUT NOT FAULTY). THE GOODS WILL BE CHECKED BY OUR ENGINEER AND A SERVICE CHARGE OF £30.00 MAY BE LEVIED AGAINST ANY REFUND GIVEN.

POSTAGE OF RETURNED GOODS (BY INSURED - TO THE RETAIL VALUE OF ITEMS - COVERAGE, NEXT DAY DELIVERY ONLY-NO OTHER METHOD OF POSTAGE IS ACCEPTABLE) WILL BE PAID BY THE CUSTOMER AND IS NOT REFUNDABLE. THE CUSTOMER SHOULD TAKE REASONABLE CARE TO REPACKAGE THE GOODS TO PREVENT ANY DAMAGE DURING RETURN POSTAGE.

SHOULD THE GOODS BE FAULTY, THE UNIT CONCERNED WILL BE REPAIRED OR REPLACED AT SOUNDRIDING.COM’S DISCRETION AND ANY POSTAL COSTS INCURRED TO REPLACE THE FAULTY GOODS PAID FOR BY SOUNDRIDING.COM.

THE POSTAL ADDRESS FOR THE RETURN OF THE GOODS IS: SOUNDRIDING.COM, 78 ALBANY ROAD, CRAWLEY, WEST SUSSEX, RH11 7BZ, ENGLAND. TEL: (UK) 01293 421886. WWW.SOUNDRIDING.COM, EMAIL:INFO@HYPNOKE.COM.

PLEASE NOTE THAT THESE RIGHTS ARE IN ADDITION TO THOSE RELATING TO THE SUPPLY OF FAULTY GOODS.

SOUNDRIDING.COM WARRANTS THIS PRODUCT TO BE FREE OF DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF ONE (1) YEAR FOR PARTS AND FOR A PERIOD OF ONE (1) YEAR FOR LABOUR FROM THE DATE OF THE ORIGINAL PURCHASE. THIS WARRANTY CANNOT BE TRANSFERRED OR ASSIGNED, AND IS SUBJECT TO THE PRODUCT BEING CORRECTLY INSTALLED AND OPERATED IN ACCORDANCE WITH THE SUPPLIED INSTRUCTIONS.

DURING THE WARRANTY PERIOD SOUNDRIDING.COM SHALL, AT ITS SOLE AND ABSOLUTE DISCRETION, EITHER REPAIR OR REPLACE FREE OF CHARGE ANY PRODUCT THAT PROVES TO BE DEFECTIVE ON INSPECTION BY SOUNDRIDING.COM.

ALL WARRANTY ENQUIRIES MUST BE ACCOMPANIED BY A DESCRIPTION OF THE PROBLEM. ALL RETURNS MUST BE SENT VIA A SECURE FORM OF POSTAGE, INSURED AND PROPERLY PACKAGED. SOUNDRIDING.COM RESERVES THE RIGHT TO CHANGE OR IMPROVE DESIGN OF THE PRODUCT AT ANY TIME WITHOUT PRIOR NOTICE.

THIS WARRANTY DOES NOT COVER CLAIMS FOR DAMAGE DUE TO ABUSE, NEGLECT, ALTERATION OR ATTEMPTED REPAIR BY UNAUTHORIZED PERSONNEL, AND IS LIMITED TO FAILURES ARISING DURING NORMAL USE THAT ARE DUE TO DEFECTS IN MATERIAL OR WORKMANSHIP IN THE PRODUCT. THE WARRANTY DOES NOT COVER USE OF ANY EQUIPMENT SOLD BY SOUNDRIDING TO BE USED IN WET (RAIN OR OTHER ENVIRONMENTS INVOLVING WATER) CONDITIONS. REASONABLE CARE MUST BE TAKEN TO ENSURE THE PRODUCTS ARE KEPT DRY AND ENCLOSED IN ANY POUCHES, CARRY CASES OR PROTECTIVE COVERS SUPPLIED.

IN NO EVENT WILL SOUNDRIDING.COM BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT OR OTHER DAMAGES RESULTING FROM THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING AMONG OTHER THINGS, DAMAGE TO PROPERTY, DAMAGED BASED ON IN CONVIENCE OR ON LOSS OF USE OF THE PRODUCT, AND, TO THE EXTENT PERMITTED BY LAW, DAMAGES FOR PERSONAL INJURY.

IN ORDER TO CONSTANTLY IMPROVE ITS PRODUCTS, SOUNDRIDING.COM RESERVES THE RIGHT TO ALTER OR CHANGE ITS PRODUCTS AT ANY TIME.